Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Master Sparkle’s Cleaning.

General Questions

How can I get a quote?

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

Does someone have to visit my house before I can book a cleaning?

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Are cleaning supplies included?

Yes, absolutely

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DO I HAVE TO BE HOME FOR MY CLEANING?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

ARE THERE ANY COMMITMENTS OR CONTRACTS?

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

 

 

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

 

Bathrooms and toilets – Including Vanity

Kitchen Surfaces – If time permits inside the microwave and more

General Dusting

Floors vacuumed and mopped

DO YOU PROVIDE THE SUPPLIES?

Yes, absolutely.

WHAT SERVICES DO YOU OFFER?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

HOW MANY CLEANERS DO YOU SEND?

Two cleaners per team, occasionally 3 cleaners however it’s quite rare

ARE CLEANING COMPANY CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require  experience in residential house cleaning to work with us.